After scoping the problem, you need to discover the business rules.

To discover the business rules, ask the question: “How do we make this decision?”

In the flight planning example, ask “How do we package cargo?”

Ask this question of the people who perform and manage the step in the process. They often provide the answer in the form of a policy or procedure manual, or simply as a set of rules that they follow. Sometimes the rules are embedded in the code of legacy systems. In all cases, you can capture the discovered rules directly into Corticon Studio.

For the packaging decision, assume that you have discovered two rules: