Log Messages Explanations
- Last Updated: April 8, 2025
- 2 minute read
- MOVEit WAF
- Documentation
Some common HA log messages and their explanations are as follows:
Log:
<Time> <MOVEitWAFHostname> ucarp[]: Bad digest -md2=[...] md=[...] - Check vhid, password and virtual IP addressExplanation
An interface used for HA checks is receiving a packet from a different interface/appliance.
How to solve
Check that the MOVEit WAF pair is using a unique HA-ID.
Check that an interface is not receiving packets from another interface. For example, eth0 is used for sending HA status but it is connected to the same switch as eth1. In this scenario, eth1 will see the packets and report this error message.
Log:
<Time> <MOVEitWAFHostname> ucarp[]: [WARNING] HA Config file has changed - reloadingExplanation:
A user made changes to the HA parameters.
Log:
<Time> <MOVEitWAFHostname> ucarp[]: [CRITICAL] Detected Active - Active re-arpingExplanation:
This message occurs when both MOVEit WAF units become "Active". The MOVEit WAF unit that is set to "HA Mode First" (MW1) receives a CARP packet from "MW2". It detects another Active on the network, informs MW2 that the Active is up and healthy, and re-ARPs to update the routers/firewalls.
Log:
<Time> MOVEitWAFHostname> ucarp []: [WARNING] Bad TTLExplanation:
This means the machine sending the CARP message (this might not be a MOVEit WAF unit) is not on the same network. It is at least one hop away.
Log:
<Time> <MOVEitWAFHostname> ucarp []: [WARNING] Switching to state: ActiveExplanation:
The connection to the partner unit has been lost or the unit is not responding correctly to CARP messages.
How to solve:
Verify that the partner unit is up and running. Follow the tips in the General Troubleshooting Tips section and confirm all switch settings per the guidelines in the Confirm Settings section.