The Agents state section provides a snapshot of the total number of agents currently associated with a specific agent state. The details related to agents and the number of agents reported reflect real-time data. This data can fluctuate due to changes in the agents' workflow and changes you initiate using the add and trim feature.

The following table describes each field presented in the Agents state section.

Table 1. Agents state field definitions
Field Description
Active agents The name of agents currently running
Busy agents The name of agents currently serving ABL client requests
Locked agents The name of agents currently servicing a bound connection
Available agents The name of agents currently available to handle broker requests