This topic describes how to troubleshoot the case where the uninstallation of the OpenEdge Command Center server or agent fails. It outlines common causes and provides recommended solutions to help you complete the uninstallation successfully.
Possible Cause Recommended Solution
Residual product entries remain in the configuration file (.com.zerog.registry.xml).
  1. Navigate to the following file location:
    • On Windows, C:\Program Files\Zero G Registry\.com.zerog.registry.xml
    • On Linux, /var/.com.zerog.registry.xml
    Note: The .com.zerog.registry.xml is a hidden file. Enable viewing hidden files to view this file if needed.
  2. Open the file, check for the entries related to the OpenEdge Command Center server or agent you want to uninstall, and delete them.
    Note:
    • Progress recommends taking the backup of the .com.zerog.registry.xml file before making any changes to it.
    • Do not modify or delete entries for other products, as this file contains configuration data of multiple products.
Windows registry still contains OpenEdge Command Center server or agent entries.
  1. Open the Registry Editor (regedit.exe).
  2. Navigate to the Uninstall directory:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

  3. Check for any folders related to the OpenEdge Command Center server or agent and delete only those specific folders.
Data and database folders of the primary OpenEdge Command Center server are not removed.

If uninstalling the primary server, delete the Data and database folders located parallel to the Server installation directory.

Note: Perform this step only if you are certain that the server is the primary one, as these folders may contain data of other servers in a High Availability (HA) setup.