This section outlines known issues and typical workarounds for MOVEit Transfer.

ID

Category

31190

REST API

Some virtual folder operations do not extend to the REST API.

Workaround:

For full parity, use the WebUI or MOVEit Automation.

35331

Key Rotation

If disk capacity is less than the largest file in your file store and you run key rotation, your key rotation process will fail to convert that file.

51533

Outlook Add-In

If Internet Explorer is configured with Enhanced Security Configuration (ESC) and you run MOVEit Add-in for Microsoft Outlook, the add-in pane fails to load. For example, this issue might occur if you run MOVEit Add-in for Microsoft Outlook with older versions of Windows that still include Internet Explorer. (Note that Windows Server enables IE ESC by default.)

Workaround:

Run the MOVEit Add-in for Microsoft Outlook from a machine that does not bundle Internet Explorer, such as a non-server version, or add the resource needed by MOVEit Add-in for Microsoft Outlook to launch as a trusted site. You can also disable IE ESC.
57441 Client Cert If an SSL Client Certificate is used to authenticate against Transfer on Windows Server 2022 (or later), and the client uses TLS 1.3, IIS error 403.7 returns. This occurs in cases where the client connection defaults to TLS 1.3 before the Client Cert can be used.

Workaround:

Firefox: Enable post-handshake authentication in browser.

Edge/Chrome: Disable TLS 1.3.
74291 Mobile APP, Android Newest version of Android SDK not yet supported.

Workaround:

WebUI (browser-based) supported for Android devices.
85579 Server/WebApp For fresh installs or backup and migration to a fresh install, deployments that use a UNC path for the file store might fail to start up the Web Service.

Workaround:

Include the server name when you enter the username associated with the shared folder, here is the expected syntax: <Server-name>\<username>. For example, FileNode01\filestoreuser
n/a SFTP/Windows Server 2016 Running MOVEit Transfer 2024.1.x on Windows Server 2016 can result in SSH key creation issues due to platform incompatibility. (Microsoft ended mainstream support of Windows Server 2016.)

Resolution:

Install MOVEit Transfer 2024.1.x on Windows 2022 (recommended) or Windows 2019.
62669 Custom Notification/Outlook Mail Certain clients do not display header background image (when defined) in custom email notifications. The behavior was observed from custom notifications sent to certain Outlook Mail email accounts. This does not apply to GMAIL users.