If you got an unknown host error when pinging the host name in the Ping Simple Host Names section, you must provide the domain realm to append to the hostname as a Search Domain. To do this, follow the steps below:

  1. In the main menu of the LoadMaster WUI, expand System Configuration > Network Setup and click Host & DNS Configuration.

  2. Type the domain realm in the Domain field and click Add.

  3. Run a ping again (follow the steps in the Ping Simple Host Names section). Now that the search domain is added, the ping should be successful.
  4. Run a ping on each of the relevant Real Servers to ensure they correctly resolve.