Now that we have scoped our problem, we need to discover our business rules.

To discover our business rules, we ask the question: “How do we make this decision?”

In our flight planning example, we ask “How do we package cargo?”

We ask this question of the people who perform and manage the step in the process. They often provide the answer in the form of a policy or procedure manual, or simply as a set of rules that they follow. Sometimes the rules are embedded in the code of legacy systems. In all cases, we can capture the discovered rules directly into Corticon Studio.

For the packaging decision, let us assume that we have discovered two rules: