Debug Log Files

Technical support may ask you to provide a debug log file. OpenAccess SDK Server uses the following types of debug log files:

• Session debug log files contain information related to all server processing in the context of a client session. See Session Debug Log Files for more information.
• Service debug log files contain information related to service-related processing—any kind of processing that occurs outside the context of a client session. See Service Debug Log Files for more information.

Errors appear in the log files in the following syntax:

timestamp":ErrorCode="dddd","errortext"."[source_code_location_info]
timestamp": "errorstack_line
timestamp": "errorstack_line
...

where:

timestamp is the timestamp indicating when the error occurred.

dddd is the error code. See od for a list of all possible error codes and a description.

errortext is the error message.

source_code_location_info is optional information that may be provided to help you determine the location of the error in the source code.

errorstack_line is information relayed from the ErrorStack. For example, this information can include the line number and module indicating the location in the source code where the error occurred and an error ID indicating an external error from the operating system.

Example on Windows

Wed May 14 17:34:16 2025:Progress DataDirect OpenAccess SDK 9.0.0 - Server and IP SDK. Build 0001
Wed May 14 17:34:16 2025:MACHINENAME(20 CPU) - Windows 11 Workstation(-)
Wed May 14 17:34:16 2025:SWANDBSRVC_Init: SHLBLoadNoExt of JVMFileNamePath='C:\Program Files\Java\jdk-1.8\jre\bin\server\jvm' failed
Wed May 14 17:34:16 2025:ErrorCode=3005, Internal error, fatal server error detected. @oasrv.swsoa.c:7998:  @SHLBLoadNoExt
Wed May 14 17:34:16 2025:  Shared Library Manager.:163(SHLBLoad): ErrorCode=192, The shared library or one of underlying components cannot be found.
Wed May 14 17:34:16 2025:  Operating System.SHLBLoad:155(LoadLibrary): ErrorId=126, The specified module could not be found.

Example on UNIX/Linux

Wed May 14 08:14:01 2025:Progress DataDirect OpenAccess SDK 9.0.0 - Server and IP SDK. Build 0001
Wed May 14 08:14:01 2025:MACHINENAME-temp(2 CPU) - Linux(4.18.0-553.40.1.el8_10.x86_64-#1 SMP Thu Feb 6 21:20:51 EST 2025)
Wed May 14 08:14:01 2025:SWANDBSRVC_Init: SHLBLoadNoExt of JVMFileNamePath='/usr/java/jdk1.8.0_201-amd64/jre/lib/amd64/server1/libjvm' failed
Wed May 14 08:14:01 2025:ErrorCode=3005, Internal error, fatal server error detected. @oasrv.swsoa.c:7998:  @SHLBLoadNoExt
Wed May 14 08:14:01 2025:  Shared Library Manager.SHLBLoad:311(): ErrorCode=191, An error occurred in the shared library manager.
Wed May 14 08:14:01 2025:  Shared Library Manager.SHLBLoad:296(dlopen): ErrorCode=195, dlerror = /usr/java/jdk1.8.0_201-amd64/jre/lib/amd64/server1/libjvm.so: cannot open shared object file: No such file or directory.