The Printer Monitor uses SNMP to collect data on SNMP-enabled network printers. If a failure criteria is met, any associated actions fire. For example, you can monitor for printer ink levels, for a paper jam, for low input media (paper), for a fuse that is over temperature, and more.

Prerequisites

In order for the Printer active monitor to work, in addition to being SNMP-enabled, the printer you are attempting to monitor must also support the Standard Printer MIB.

This monitor requires the one of the following credentials:

  • SNMPv1
  • SNMPv2
  • SNMPv3

The Printer Monitor is available in Network Performance Monitor Premium Edition. To update your license, visit the WhatsUp Customer Portal.

Configure the following:

  • Name. Enter a unique name for the active monitor. This name displays in the Monitor Library.
  • Description. Enter additional information about the monitor. This description displays next to the monitor name in the Monitor Library.

    Enter or select the appropriate information in the Failure Criteria section:

  • If the ink level in any of the cartridges falls below___%. Enter a numerical value for the threshold. If the ink level of any printer ink cartridge falls below this percentage, the monitor is considered down. By default, this option is not selected.
  • If the printer registers any of the following alerts. By default, the monitor watches for all of the listed printer alerts. If you do not want to monitor a particular alert, clear its selection in the list. If the printer registers one of the selected alerts, the monitor is considered down. It is possible that your printer does not support all of the SNMP objects associated with the available monitor alert checks.
  • (Optional) Click Advanced to set the timeout and number of retries.